Knowledge Management

The Power of Calm Communication in Modern Teams

As teams grow and work becomes more distributed, communication multiplies rapidly. Messages arrive throughout the day, notifications appear …

Many teams think they have a knowledge problem. The reality? They have an access problem. Information already exists—it’s in …

Slack has revolutionized the way teams communicate, but it comes with a hidden cost: repeated questions. When we closely analyzed how teams …

When we started building SMORT, we spent time observing how teams actually use Slack every day. What we noticed was simple—but important. …